A Burden Plumbing & Heating Ltd Data Privacy Policy

This policy refers to A Burden Plumbing & Heating Ltd and how personal data is processed in compliance with the Data Protection Act (DPA) 1998 and the new General Data Protection Regulation (GDPR) which comes into effect from 25th May 2018.  The use of cookies and analytic software is also explained.

This policy applies to data subjects of A Burden Plumbing & Heating Ltd and users of www.aburdenplumbingandheating.co.uk. Headings within this policy are inserted for the convenience of the reader only and are not to be considered when interpreting this policy.

Terminology

Personal data is any information that could identify a person (data subject).  Personal sensitive data relates to information concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.

A data subject is any identified or identifiable person whose personal data is processed by the data controller.

A data controller determines the purposes for data processing and the way personal data is processed.

Processing is any action or actions performed on personal data such as collection, organisation, storage, erasure or destruction.

Data Collection

A Burden Plumbing & Heating Ltd collects contact details such as names, addresses, telephone numbers and email addresses.  This personal data is collected because it is required for the provision of products and services.  Ability to provide products and services may be affected if data subjects choose not to provide some or all of the aforementioned information to A Burden Plumbing & Heating Ltd.

A Burden Plumbing & Heating Ltd collects any additional data received by email, letter, telephone, through www.aburdenplumbingandheating.co.uk or by any other means of correspondence.  A Burden Plumbing & Heating Ltd can store personal data obtained from social media interactions outside of social media platforms if correspondence regarding products and services is received.

A Burden Plumbing & Heating Ltd does not retain bank details belonging to data subjects.

A Burden Plumbing & Heating Ltd may receive personal data from related third parties.  For example, landlords may provide A Burden Plumbing & Heating Ltd with names and addresses of residents for contact and access to be made possible.

Data Protection

A Burden Plumbing & Heating Ltd has security measures in place to protect personal data from theft, loss and breach of privacy:

  • All personal data is stored electronically and password protected
  • There is a Firewall (security software) in place to protect internal information from the internet
  • Access to personal data is restricted to authority figures within A Burden Plumbing & Heating Ltd
  • A Burden Plumbing & Heating Ltd does not share personal data with unrelated third parties.

Data Retention

A Burden Plumbing & Heating Ltd retains personal data for no longer than it is necessary for tax purposes, the reason(s) it was originally collected and where otherwise required by law.  Personal data can be reviewed at any time to determine whether it is still needed which can result in the destruction or archiving of personal data.

A Burden Plumbing & Heating Ltd can retain personal data for the convenience of returning customers.  Personal data relating to services that are no longer current is archived.  Please be aware that companies can keep personal data for longer if kept for public interest archiving or statistical purposes.

General

A Burden Plumbing & Heating Ltd acts as a data controller by processing personal data.  Processing is always with legitimate interest and compatible with the reason(s) the data was originally collected.

A Burden Plumbing & Heating Ltd uses personal data to provide data subjects with requested products and services.  A Burden Plumbing & Heating Ltd may contact data subjects regarding products and services and in response to enquiries.  A Burden Plumbing & Heating Ltd does not contact data subjects with marketing information.

A Burden Plumbing & Heating Ltd may be required to share personal data with trusted third parties such as sub-contractors when necessary for the provision of requested products and services.

A Burden Plumbing & Heating Ltd may be required to process personal data for investigating, detecting and reporting crime; to demonstrate compliance and to actively comply with industry standards and any laws and acts that may apply.

www.aburdenplumbingandheating.co.uk may contain links to external websites.  A Burden Plumbing & Heating Ltd is not responsible for the practices of other websites and encourages visitors to read the privacy policies of every website that collects personal data.

Cookies

Data may be obtained from cookies through www.aburdenplumbingandheating.co.uk.  Cookies are small text files that are placed on a device by websites when they are visited.  Cookies enable delivery of more personalised content and are widely used to make websites work or work more efficiently.

Most web browsers allow some control of most cookies through the browser settings.  Please note that in a few cases some website features may not function if cookies are removed from the browser.

Google Analytics

When www.aburdenplumbingandheating.co.uk is visited, a third-party service called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns.  This is to discover factors such as the number of visitors to various parts of the website.

This information is processed in a way that does not identify anyone; A Burden Plumbing & Heating Ltd does not make, and does not allow Google to make, any attempt to find out the identities of those visiting www.aburdenplumbingandheating.co.uk.

Rights

Data subjects have the following rights regarding their personal data:

The right to be informed

Data subjects have the right to clear, transparent and understandable information regarding their rights and how A Burden Plumbing & Heating Ltd uses their personal data.  This is the purpose of providing data subjects and visitors to www.aburdenplumbingandheating.co.uk with a data privacy policy.

The right of access

Data subjects have the right to access their personal data that is being processed by A Burden Plumbing & Heating Ltd.

The right to rectification

Data subjects are entitled to correct their personal data if it is inaccurate.

The right to be forgotten / erasure

Data subjects are entitled to request the deletion of their personal data where there is no exigent reason for A Burden Plumbing & Heating Ltd to continue processing it.  Please be aware that there are exceptions to erasure.

The right to restrict processing

Data subjects have the right to put an end to the processing of their personal data in certain circumstances.  A Burden Plumbing & Heating Ltd can continue to store personal data when processing is restricted but may not further process it.

The right of data portability

Data subjects have the right to acquire and reuse their personal data, as well as the right to have their personal data directly transferred to third parties in certain circumstances.

The right to object

Data subjects have the right to object to A Burden Plumbing & Heating Ltd processing their personal data.

The right to withdraw consent

Data subjects who have given consent to A Burden Plumbing & Heating Ltd to process their personal data have the right to withdraw their consent at any time.  Any processing of the data subject’s personal data up to that point is not unlawful.

The right to complain

Data subjects have the right to make a complaint to the Information Commissioner’s Office (the data protection authorities) if they believe their personal data has not been processed in compliance with data protection law.

Please contact A Burden Plumbing & Heating Ltd to arrange a suitable time to discuss personal data and the practise of rights.  Contact details can be found at www.aburdenplumbingandheating.co.uk/contact.

A Burden Plumbing & Heating Ltd may occasionally update this policy therefore data subjects and visitors to www.aburdenplumbingandheating.co.uk may want to review it each time personal data is provided.